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Online Bill Pay Service

Answers to commonly asked questions:

Can I access the Bill Pay Service to pay bills on the day of the conversion?

The Bill Pay Service will be unavailable on the day of the conversion, February 13, 2013. Any bill payments previously scheduled for payment that day will be paid after the conversion is complete. You will be able to access the new bill payment service on February 14, 2013

Will my User Name and Password change?

No, you will continue to use your current User Name and Password to log into our Online Banking Service.

How do I access the new Bill Pay Service?

On the Penn Security website, you will continue to select the Online or Online Plus Option and enter your User Name and Password.

Will the new Bill Pay service provide bill payment history?

The good news is that with the new service, history will begin to accumulate for any payment made after February 14, 2013.

Who do I call if I need technical support?

You will continue to call our Online Banking Department at 570.346.7741, extension 2210 for any type of support.

What are the computer requirements for the new service?

BROWSERS

  • Apple Safari 5.1 or higher  (mac platform)
  • Internet Explorer 8.0 or higher
  • Firefox 12.0 or higher
  • Google Chrome 19.0 or higher

OPERATING SYSTEMS

  • Microsoft Windows 7 – 32 bit all editions
  • Microsoft Windows Vista – 32 bit Business
  • Microsoft Windows XP – 32 bit Professional Edition
  • Mac OS X 10.6 or higher

NOTE: requires Java Script enabled and third party cookies
must be allowed for the new Online Bill Payment Service.