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Online Fraud

Debit Card Fraud Alert

Notification 8-8-13

You may have received an automated call regarding your debit card. This call may state that your card has been closed, reached its limit or is deactivated. It will then request your card number and PIN number in order to reactivate your debit card account. THIS IS A FRAUDULENT CALL. Please DO NOT respond to any calls requesting your account information. Penn Security Bank will NEVER request account information over the phone. 

If you have any questions about your debit card or to report debit card fraud please call 800-327-0394 x 2244.

Counterfeit Cashier’s Checks Alert

We are in receipt of several phone calls received from various non-Penn Security Bank customers throughout the Mid-West.   

The individuals noted above stated that they received a FED Ex envelope with a Penn Security Bank Cashier’s Check enclosed in the envelope. The check is made payable to the targeted individual in the amount of approximately $2,500. The check numbers on the check are in the low 800 range. The signature cannot be determined at this time.

In our security officer’s opinion, these individuals will be receiving either a follow up call or a package in the next few days from the original source stating that they received the Cashier’s Check in error. The targeted individual may be directed to deposit the check, keep $50.00 for their inconvenience and return the difference to a specified address. This is a scam and the checks are counterfeit. Please DO NOT cash or deposit this check, but instead please contact our Security | Loss Prevention Officer | 800.327.0394 x2231.        

Tips to Protect Against Phishing Scams

Don’t fall victim to phishing emails or text message scams that appear to come from Penn Security Bank. These fraudulent communications may tell you to login at Penn Security Bank to update your account, receive an important message, confirm your account information, or call a number not previously given to you to update your card information.

Penn Security Bank will NEVER trade or sell your personal information--including email addresses--to anyone. Click here to view our PRIVACY POLICY.

What is Phishing?

Phishing scams use fake emails and pop-ups to trick you into providing your confidential information. A scammer, posing as a trusted company or individual, asks you to confirm or update your information, often via a link provided "for your convenience." But the link takes you to a fraudulent website where they record the information you enter--online banking passwords, social security numbers, account numbers, etc. Later, they use this information to access your accounts.  

Fraudulent Fedwire E-mail Messages 

Some consumers have reported receiving fraudulent e-mail messages from the Federal Reserve Wire Network that reference a wire transaction and instruct the recipient to click on a link beginning with federalreserve.gov. These e-mails were not sent by the Federal Reserve Banks. The Federal Reserve Banks deliver payment status information to our financial institution customers via our trusted channels, and do not communicate this information directly to consumers. Please follow information security best practices, DO NOT click on the links contained in these types of e-mails and delete them immediately.  

Examples of Recent Fraud?

We have been made aware of a recent phishing scam. It appears to be an email sent from Penn Security Bank with the subject line “Important message from Penn Security Bank” or “You have one new message at Penn Security Bank”. The emails contain a link to login at Penn Security Bank and access your MAIL section. This email is NOT from Penn Security Bank. Please DO NOT click on the hyperlink. If you click the hyperlink, you are taken to a fraudulent website that does not belong to Penn Security Bank. It appears legitimate and includes Penn Security’s logos. However, the website’s purpose is to steal your information. If you receive these emails, we recommend that you delete them immediately.

If you have entered personal information after clicking on a link or if you suspect fraud, please contact our Security | Loss Prevention Officer | 570.346.7741 x2328.

Phishing email example: You have (1) new message from Penn Security Bank &Trust!

Phishing email example: Unauthorized Activity 

Phishing email example: Important message from Penn Security Bank 

Phishing email example: You have one new message at Penn Security Bank 

Phishing email example: New Message! 

Steps You Can Take to Protect Yourself

  • Remember that most banks will not ask for personal information by email. Never log into your account from a suspicious email that you received. Penn Security Bank has committed to NEVER use email to solicit this type of information.
  • Be suspicious of ANY emails that ask you to provide personal information. Phishing scams target more than just banks and financial institutions.
  • Be wary of what you read. Fraudsters can mask their email addresses, making them appear to come from ABC Company when in fact they do not. And a phone number with a local area code might simply forward calls to another location--across the country or around the world.
  • If you think a particular request might be legitimate, contact the institution directly, either in person or by using a telephone number you know is legitimate, such as one printed on a statement.
  • Review your statements regularly. If you have been scammed, it is important to discover it as soon as possible.
  • Use anti-virus and anti-malware software to guard against the malicious pop-ups that can appear if your computer is infected. And keep the so-called "definition" files up-to-date so you are protected against the latest threats.  
  • If you receive a text message that warns you about your card being closed or compromised contact Penn Security Bank using a telephone number that you know to be genuine.
  • Use extreme caution when responding to unusual contact via text, email or telephone.
  • Do not send personal financial information over the Internet unless you are sure that you are on a secure website. Do not click a link included in an email but go to our website by typing the address in the browser address bar.
  • Change your online passwords often.
  • If you have responded to a phishing email or pop-up and supplied your account information, please contact our Security | Loss Prevention Officer | 570.346.7741 x2328

Suspicious Telephone Calls

An unknown person or persons have been calling individuals claiming to represent the FDIC, regarding the collection of an outstanding debt.

To date, the callers have alleged that the call recipient is delinquent in payment of a loan that was applied for over the Internet or made through a payday lender. The loan may or may not actually exist. The caller attempts to authenticate the claim by providing sensitive personal information, such as name, Social Security number, and date of birth, supposedly taken from the loan application. The recipient is then strongly urged to make a payment over the phone to "avoid a lawsuit and possible arrest." In some instances, the caller is said to sound aggressive and threatening.

These suspicious telephone calls are fraudulent. Anyone who receives a call should consider them as an attempt to steal money or collect personal identifying information. You should NEVER provide information via an unsolicited telephone call that would ask for sensitive information.

If a caller demonstrates that he or she has the recipient's sensitive personal information, such as Social Security number, date of birth, and bank account numbers, the recipient may be the victim of identity theft and should review his or her credit reports for signs of possible fraud. You should consider placing a Fraud Alert on your credit report. This can be done by contacting one of the three consumer reporting companies listed below. Only one of the three companies needs to be contacted. That company is required to contact the other two, which will place an alert on their versions of the report.

  • TransUnion: 1-800-680-7289; www.transunion.com 
    Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, California 92834-6790
  • Equifax: 1-800-525-6285; www.equifax.com 
    P.O. Box 740241, Atlanta, Georgia 30374-0241
  • Experian: 1-888-EXPERIAN (397-3742); www.experian.com
    P.O. Box 9554, Allen, Texas 75013

If additional information is required, please contact our Security | Loss Prevention Officer | 570.346.7741 x2328.

Phishing Phone Scam

Numerous phishing phone calls have been circulated to many of our customers in the past. Individuals are representing themselves as an officer of Penn Security Bank and trying to secure information about individual accounts. Be advised these are fraudulent phone calls. Penn Security Bank will NEVER call you for information on your account. DO NOT answer any questions; just simply hang up the phone.

If you have any questions regarding Phishing or any other security matter, please do not hesitate to contact our Security | Loss Prevention Officer | 570.346.7741 x2328.