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Frequently Asked Questions

 

Is Online Banking safe and secure?

Penn Security Bank utilizes the latest encryption technology to ensure the security of your Online Banking transactions across the internet.  Our Online Banking server uses Secure Sockets Layer (SSL) protocol for data encryption and a VeriSign issued Digital ID along with a firewall to protect the traffic going to the server.  We require customer specific access codes and passwords.  We have also added an additional layer of protection to the login process to help ensure that you are protected during your online banking session by using a process where you will select an image called a Passmark™ and a phrase.  When you login and you see the Passmark™ that you selected you will know that you are on our site and not a fraudulent site.

 

What are the personal computer requirements to use Online Banking?

You must have internet access (Internet Explorer 6.0 or higher, Mozilla Firefox 1.5 or higher) with an SSL capable browser using 128 bit encryption is required. 

 

How do I enroll in Online Banking?

If you already have a Penn Security Bank account and you would like to sign up you will need to fill out an enrollment application at the branch office nearest you or call Online Banking Support at 800-327-0394 x2210 and request the application.

 

Is there a monthly fee for Online Banking?

There is no monthly access fee for Online Banking at Penn Security Bank.

 

How do I change my password?

If you are logged in you can change your password by going to the “Options” menu and then edit or change your password. It is a good idea to change your password on a regular basis.

 

What should I do if I’m having problems signing on to Online Banking?

If you are having problems signing in to Online Banking, you may wish to check that you are using the right access id and password. The access id and password are both case sensitive.  If you need additional help please call Online Banking Support at 800-327-0394 x2210 .

 

What should I do if I can’t see all of my Penn Security accounts online?

Please call Online Banking Support at 800-327-0394 x2210 and we will be happy to help you.

If you have other questions or need additional assistance please call Online Banking Support
at 800-327-0394 x2210 between the hours of 8:00 am – 5:00 pm EST, Monday through Friday.

 

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